Privacy Policy

1. Information We Collect

We may collect the following types of information:​

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a) Personal Information

• Full name

• Contact details (email, phone number, WhatsApp number)

• Passport details (when required for bookings)

• Nationality

• Payment details (handled securely via payment gateways)

b) Booking Information

• Dates of travel

• Group size

• Accommodation preferences

• Dietary requirements (including kosher or gluten-free)

• Special requests

c) Technical Information

• IP address

• Browser type

• Device type

• Cookies and browsing behavior on our website

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2. How We Use Your Information

We use your information to provide and improve our services, including:

• Processing safari and tour bookings

• Communicating with you (email, WhatsApp, WeChat, phone)

• Customizing itineraries

• Arranging hotel reservations, park permits, and flight bookings

• Sending confirmations, invoices, and updates

• Customer support

• Marketing, promotions, and special offers (only with your consent)

• Improving website performance

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3. Sharing Your Information

We only share your data with trusted third parties when necessary to deliver your safari experience. These may include:

• Hotels, lodges, and camps

• National parks and authorities (e.g., TANAPA, NCAA)

• Airline companies (e.g., Flightlink, Auric Air, Air Excel)

• Payment processors

• Safari guides and ground partners

We never sell your personal data to any third party.

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4. Data Storage and Security

We take privacy and security seriously. Your information is stored securely using:

• Password-protected systems

• Encrypted storage where applicable

• Restricted internal access

• Secure payment processing systems

While we take all reasonable measures, no online transmission or storage method is 100% secure.

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5. Cookies and Tracking

Our website uses cookies to:

• Improve user experience

• Understand traffic and browsing patterns

• Enhance performance

You can disable cookies in your browser settings.

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6. Your Rights

You have the right to:

• Request access to your personal information

• Correct or update your data

• Request deletion of your data (where legally allowed)

• Opt-out of marketing communications at any time

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7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent.

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8. International Transfers

If you are accessing our services from outside Tanzania, your information may be transferred and processed in Tanzania or other countries where our partners operate.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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10. Contact Us

If you have any questions about this Privacy Policy or need to request any action regarding your data, feel free to contact us:

📧 Email: info@wakalisafaris.com

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